all of the details

 

Shipping

when will i receive my package?

We ship with USPS Media Mail nationally and UPS internationally. Depending upon your location, here's an estimate of when you can expect your order:

  • USPS Media Mail: 3-7 business days
  • UPS (International Orders): 3-4 business days to Europe & Americas; 4-5 business days to Asia; 7-8 to Africa

Expedited shipping is availabe within the U.S., Cananda, and Mexico (1-2 days) for an additional fee dependent upon your location. Please be aware of the time of day that you place your order. Typically, orders placed before 2:00 pm CST are shipped that same day. Also, these estimates don't include weekends or holidays.

Payment

Accepted methods & security

We accept all major credit and debit cards for online payment. Transaction fees are already built into the price so, no extra surprises at checkout!

Additionally, we value that you trust us with your information. To retain that trust, we’ve made sure that your transactions are encrypted for maximum consumer protection.


Refunds & Returns

All vinyl record purchases are final...except if you receive an item that is damaged upon arrival. If this unfortuante event occurs, please contact us first before sending anything back.

For Silver Needle Service, we do not offer refunds. However, if you believe the service you received is less than what has been advertised, please contact us so that we can find a way to rectify the issue at no additional charge.